Overview
Vertex Universal LLC acts as an independent marketing and lead-generation resource, connecting customers with internet, television, and phone service providers. Because the services you ultimately activate are provided and billed by our third-party service provider partners, refund eligibility, billing, and cancellation terms are governed primarily by the provider's own policies.
This Refund Policy explains how refund-related requests are generally handled when they involve Vertex Universal LLC directly, and how we assist customers with provider-related billing concerns.
Service Provider Billing
Once your service is activated with a telecommunications provider, all billing, installation fees, equipment charges, and monthly service fees are managed directly by that provider. Any refund, credit, or billing dispute related to your active service should first be directed to your service provider using the contact information provided at the time of activation.
Requests Involving Vertex Universal LLC
If you believe you were charged directly by Vertex Universal LLC for a consultation, processing, or referral fee, you may request a refund by contacting us within 14 days of the charge. Refund requests are reviewed on a case-by-case basis and may require verification of the transaction.
- Refund requests must include your name, contact information, and the date of the transaction
- Approved refunds are typically processed within 7–10 business days to the original payment method
- Refunds are not guaranteed and remain subject to review
Cancellations
If you wish to cancel a service request before installation has been completed, please contact us as soon as possible so we can notify the relevant provider. Cancellations after installation or activation are subject to the provider's own cancellation terms, which may include early termination fees or equipment return requirements.
Non-Refundable Items
- Installation labor already performed by a service provider
- Equipment that has been activated, used, or damaged
- Service periods already rendered by the provider
How To Request a Refund
To start a refund inquiry, please contact our team with your name, the service in question, and a brief description of your request. We will guide you to the appropriate next step, whether that involves our team directly or your service provider.
- Phone: 1-888-220-6543
- Email: info@vertexuniversal.net
- Address: 12820 Greenwood Forest,Dr Apt 526 Houston TX 77066
Changes To This Policy
We may revise this Refund Policy periodically. Updates will be reflected on this page with a new "Last Updated" date.